Effective Date: March 10, 2025
TERMS AND CONDITIONS
These Terms and Conditions ("Terms") govern the use of StorBill (the "Service"), a web application operated by White Label Storage ("Company," "we," "us," or "our") on behalf of self-storage facilities ("Facility" or "Facilities"). By accessing or using the Service, you ("User," "you," or "your") agree to be bound by these Terms. If you do not agree, you must not use the Service.
1. SCOPE OF SERVICE
1.1 Purpose – StorBill provides a secure payment portal that allows Users to view their outstanding balances and make payments toward their self-storage unit(s).
1.2 Third-Party Management – StorBill operates on behalf of individual self-storage facilities. Your payment obligations, terms of lease, and facility policies remain between you and the respective Facility. StorBill merely facilitates payments and communication.
1.3 SMS and Email Communications – You may receive payment reminders and payment links via SMS or email. You have the right to opt out at any time by following the provided opt-out instructions.
2. USER ELIGIBILITY
2.1 You must be an authorized tenant of a Facility that has engaged White Label Storage for remote management services.
2.2 You must have received an official payment link via SMS or email from the Facility to access the Service.
2.3 By using StorBill, you represent and warrant that all information you provide is accurate, complete, and current.
3. PAYMENTS AND TRANSACTIONS
3.1 Payment Processing – Payments are processed through the Facility's storEDGE facility management system. StorBill does not process or store your payment details.
- Credit/debit cards (requiring CVV entry for security purposes)
- ACH (bank transfer)
- AutoPay enrollment via the Facility's storEDGE portal
3.3 No Data Storage – StorBill does not store or retain any payment information, including card numbers or bank details. All payment processing occurs through storEDGE's secure API.
3.4 Payment Confirmation – Payments made via StorBill will be confirmed via email or SMS (if applicable) once processed.
3.5 Failed or Rejected Payments – StorBill is not responsible for payment failures due to incorrect information, insufficient funds, or other bank/payment processor issues.
3.6 Refunds and Chargebacks – Refunds and disputes must be handled directly with the Facility. StorBill does not issue refunds or resolve billing disputes.
4. USER RESPONSIBILITIES
4.1 Accuracy of Information – You are responsible for ensuring that all payment details entered are accurate.
4.2 Account Security – If you access your account via storEDGE, you are responsible for safeguarding your login credentials.
4.3 Compliance with Facility Policies – Your lease agreement with the Facility governs late fees, due dates, and other payment obligations. Using StorBill does not alter your lease terms.
5. PRIVACY AND DATA SECURITY
5.1 Data Protection – We do not collect or store payment-related data. Your payment details are transmitted securely through tokenized encryption and processed via storEDGE's API.
5.2 SMS and Email Data – Your contact information is used solely for payment notifications and reminders. You can opt out of communications at any time.
5.3 Third-Party Services – Payments are processed through third-party platforms, including storEDGE. We are not responsible for their security measures or data handling practices.
6. LIMITATION OF LIABILITY
6.1 No Guarantee of Service – We do not guarantee uninterrupted or error-free operation of StorBill.
- Payment processing errors or issues beyond our control
- Unauthorized transactions resulting from user negligence
- Service disruptions caused by third-party providers
6.3 Indemnification – You agree to indemnify and hold harmless White Label Storage, the Facility, and our affiliates from any claims, damages, or expenses arising from your use of StorBill.
7. TERMINATION AND MODIFICATIONS
7.1 Service Termination – We reserve the right to terminate or suspend access to StorBill at any time without notice.
7.2 Amendments – These Terms may be updated periodically. Continued use of the Service after modifications constitutes acceptance of the updated Terms.
8. DISPUTE RESOLUTION
8.1 Governing Law – These Terms are governed by the laws of the state where the Facility is located.
8.2 Venue – Any legal disputes shall be resolved in the appropriate jurisdiction of the Facility's location.
8.3 Arbitration – In the event of a dispute, you agree to first attempt resolution through informal negotiation. If unresolved, disputes may be settled through binding arbitration in accordance with the applicable state laws.
9. CONTACT INFORMATION
For questions or concerns regarding StorBill, please contact White Label Storage directly:
White Label Storage
214 Greene Street #2, Brooklyn, NY 11238
support@whitelabelstorage.com
BY USING STORBILL, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS AND CONDITIONS.